Summit Trail Photography -- Frequently Asked Questions
Are the amimals in your pictures from a zoo or game farm?
No, all of the animals represented in my images are free roaming and in the wild. They are not harrassed, as I take extensive amounts of time in order not to disturb them. If I do spook them, I will leave. I treat them with respect and am greatful for the time that they allow me to spend with them in their home, as I am their visitor. Many of the bears are from designated "bear viewing areas", that are managed to promote relative coexistance between bears and humans.
Do you shoot with a digital or SLR camera?
I use Canon photo equipment and shoot in the traditional 35 mm SLR format. I have two camera bodies, a basic Canon Rebel 2000 and a Canon EOS 3. My primary lenses are the Canon 28-80, 75-300 USM IS, and the 100-400 USM IS. A 1.4x extender is used at times with this larger lense. I prefer Fuji film and shoot primarily slide film at present. The images are processed at Keller's Photo Lab in Anchorage, AK and then scanned via a dedicated Minolta Dimage Scan Elite II film scanner onto the trusty Macintosh G4 computer.
How are the images printed?
My prints are digital reprints of standard photographic film. The images are scanned using either an Epson 1240 flatbed scanner or the Minolta Dimage Scan Elite II film scanner, and then printed onto various Epson papers using the impressive Epson Stylus 4000 Pro printer. Most of the images are printed on Epson Premium Luster Photo Paper. This printer is capable of producing images of 17"x22" on pre-cut sheets or images up to 16"x48" if printed on roll paper. The ink used is Epson UltraChrome Pigment based ink. When used in combination with Epson Premium Luster Paper, the prints produced are of archival quality, lasting over 70 years with no signs of fade or wear. The inks dry instantly and are very water resistant.
I have chosen this route of presentation over the standard photo lab route, as it gives me more opportunity to produce a reliable, quality product. This "opportunity" does not include gross manipulation of any image. Only minor changes, if any, have been performed on my images. In order to maintain the full frame and feeling that I had when I visualized the picture, the 5x7 and 10.75x16 images are not cropped. The 8x10 images are, however, cropped to fit this format.
How are the images prepared for framing?
Every image that is to be framed is mounted on foam core board using Photo-Mount spray adhesive, and then placed behind a custom cut mat. The image is then placed behind glass or plexiglass and framed using a simple metal or wooden frame of the appropriate color.
How are the images shipped?
Being located in Alaska has a lot of advantages, but shipping is not one of them. If you are from out of state, the best options include Fed Ex 2nd day air, UPS 2nd day air, but the most economical method is USPS Priority Mail - generally delivered in 3 days. I use Delivery Confirmation receipts with the USPS option. Within Alaska, the more traditional ground options can be used. The pictures can be picked up at my "store" - ie, home - if you live here in Anchorage. If you are from another country, please contact me and I will arrange to deliver the image to you. Unframed images will be placed between bubble wrap and sent in a cardboard mailer. Each framed image will be wrapped in bubble wrap and placed in a cardboard mailer, to ensure safe arrival to your door.
What is your return policy?
Buying art and photography over the internet can be difficult. I hope that you will be happy with your image and that it will provide you with years of beauty. The enlarged pictures on the website are a good representation of what the printed image will look like, however color calibration of monitors and different computer platforms always present a problem with exact reproduction on your computer screen. The final prints are fully color corrected and appropriate.
If, within 14 days of receipt of the image, you are not satisfied with your purchase, please contact me via email, letter, or collect call, to arrange for a refund and return of the product. The image must be returned in its original packaging and once the image has been returned, I will gladly refund your full purchase price including the initial shipping charge. The return shipping charge must be paid by you however. If you receive the image and it is damaged, please follow the instructions for the chosen carrier, and then contact me.
How do I contact Summit Trail Photography?
I can be reached in several ways. The quickest and most direct way is to use an email to: Bob@SummitTrailPhoto.com. My standard mail address is: Bob Gengler, dba Summit Trail Photography, 18625 S. Kanaga Lp, Eagle River, AK 99577. I can also be reached via the phone at (907) 622-3491. If you would like to call collect, please do so. Feel free to leave a message and I will return you call as soon as I can.
A note on Copyright and internet sharing of images.
All images are the sole property of Robert N. Gengler, dba Summit Trail Photography. The images on this website are for your internet use only. They are not intended to be downloaded and displayed. If you would like to use them for any reason other than internet viewing, please contact me for permission. No image may be use without expressed written consent. Please respect the time and effort that I have put into taking and printing these pictures. Thank you in advance for your attention to this matter.